Refund & Cancellation Policy

1. Overview

At Faceshion, we want you to be satisfied with every purchase. This Refund & Cancellation Policy applies to all credit packs and merchant subscription plans purchased through our platform. If you are unhappy with your purchase, we will refund you subject to the conditions below.

2. Credit Pack Refunds

You may request a full refund for any credit pack within 14 days of purchase, provided you have used fewer than 10% of the purchased credits.

• If more than 10% of credits have been consumed, the refund request will be denied.
• Refunded credits are permanently revoked from your account.
• Processing time: 5–10 business days to the original payment method.

3. Merchant Subscription Refunds

Merchant plans (Starter, Growth, Scale) are billed monthly. You may cancel anytime from your merchant dashboard. Refund eligibility:

• Within 14 days of billing: Full refund if fewer than 10% of the monthly quota has been used.
• After 14 days: No refund for the current billing period, but cancellation stops the next renewal immediately.
• Enterprise contracts: Governed by the specific agreement signed with Faceshion.

4. How to Request a Refund

Send an email to faceshionapp@gmail.com with the following details:

• The email address associated with your Faceshion account
• Order or invoice number
• Date of purchase
• Reason for the refund request (helps us improve)

Our support team will review your request within 2 business days and respond with a decision.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• More than 10% of purchased credits or monthly quota have been consumed.
• Abuse of the refund policy (e.g., repeated purchase-and-refund cycles).
• Violation of our Terms of Service that led to account suspension.
• Gifted or transferred credits (only the original purchaser may request a refund).

6. Cancellation

You can cancel your merchant subscription at any time from the merchant dashboard underSettings > Billing. Cancellation takes effect at the end of the current billing cycle; you retain access until that date. No partial-month refunds are given for manual cancellations.

7. Payment Processor Disputes

If you initiate a chargeback or payment dispute through your bank or card issuer before contacting us, we reserve the right to suspend your account pending resolution. We strongly encourage reaching out to faceshionapp@gmail.com first — most issues are resolved faster through direct support.

8. Contact

Questions about refunds or cancellations? Email us at faceshionapp@gmail.com.